Privacy Policy

1. Who we are

Lunare Ofc is an online retailer operating in the United Kingdom.
Website: https://lunareofc.com

2. Data Controller

Company name: Lunare Ofc
Address: Estrada Cricklade, Swindon, SN2 1AE, United Kingdom
Email: damarisbellafronte7@gmail.com

Website: https://lunareofc.com

3. What personal data we collect

We collect personal data when you:

Place an order

Create an account

Contact customer support

Subscribe to our newsletter

Data collected may include:

Name

Email address

Shipping and billing address

Phone number

Order history

IP address and device/browser data

Payment data:
We do not store full payment card details. Payments are processed securely via Shopify Payments, PayPal, or other payment providers.

4. How we use your data

We use your data to:

Process and fulfil orders

Manage returns and refunds

Provide customer support

Send order updates

Send marketing emails (only if you consent)

Improve our website and services

5. Legal basis (UK GDPR)

We process your data based on:

Contract – to fulfil orders

Legal obligation – tax and accounting

Consent – marketing

Legitimate interests – fraud prevention and service improvement

6. Cookies and tracking

We use cookies for:

Necessary site functions (cart, checkout)

Analytics (Google Analytics) — only with consent

Marketing (Facebook Pixel, Google Ads) — only with consent

You can manage your cookie preferences in the cookie banner.

7. Third-party services

We may share your data with:

Payment processors

Shipping providers

Email providers

Analytics providers

These providers only use your data to perform services on our behalf.

8. Data retention

We retain your data for as long as necessary for:

Order fulfilment

Legal obligations (typically up to 7 years for tax)

Dispute resolution

9. Your rights

You have the right to:

Access your data

Correct inaccurate data

Request deletion

Restrict processing

Object to processing

Data portability

Withdraw consent

10. How to request deletion

To request deletion, contact us at:
damarisbellafronte7@gmail.com

We will respond within 30 days.
Some data may be retained if required by law.