Shipping & Delivery Times

Shipping Policy – Lunare Ofc
Last updated: [02/07/206]

1. Shipping destination

We ship to the United Kingdom.

2. Shipping times

Our store uses a dropshipping fulfilment model. Products may be shipped directly from international suppliers.

Estimated delivery to the United Kingdom:
📦 7–15 business days

Delivery times may vary due to customs clearance and supplier processing.

3. Shipping costs

Shipping costs are calculated at checkout.
If you see Free Shipping, shipping is free for your order.

4. Tracking

You will receive a tracking number once your order ships.

5. Customs, VAT & import charges

Some orders may be subject to customs duties or VAT as determined by HMRC.
These charges are the responsibility of the customer.

If your parcel is held by customs, please contact us and we will assist.

✅ 4) Returns Policy

Returns Policy – Lunare Ofc
Last updated: [DATA]

1. Right to cancel (UK law)

You have the legal right to cancel your order within 14 calendar days of receiving your item, without giving a reason.

Notify us within 14 days

Return the item within 14 days after notification

Items must be unused and in original packaging.

Return shipping for change of mind is the customer’s responsibility.

2. Faulty, damaged or incorrect items

If your item is faulty, damaged, or different from what you ordered:

We will cover return shipping

You may choose:

Full refund

Replacement

Store credit (if applicable)

Within 30 days you are entitled to a full refund.
Up to 6 months, you may request repair or replacement.

3. Refunds

Refunds are processed within 7 working days after receiving the returned item.
Refunds will be issued using the same payment method used for the purchase.

4. Non-returnable items

Items without original packaging

Items damaged by the customer